Cancellation and Refund Policy

Sign in, open My account, and choose Manage membership. That opens the secure Stripe billing page for your own membership, where cancelling takes one click. If you would rather we did it, email hello@theaiskillscompany.com or message us through the contact page and we will.

Cancelling stops the next payment. You keep full access until the end of the period you have already paid for — we do not cut you off the moment you cancel. Your saved workflows and progress stay in your account in case you come back.

Customers may request a full refund of their first membership payment within 14 days of purchase by contacting us. Approved refunds are returned to the original payment method. After 14 days, refunds are considered where there has been duplicate billing, prolonged service failure or another legal entitlement.

This is our own voluntary commercial policy, offered because we would rather put something right than argue about it. It sits alongside the law: your statutory consumer rights are unaffected by it.

If the service was unavailable, you were charged twice, or the coaching simply did not work, tell us at hello@theaiskillscompany.com. Refunds we approve are returned to the original payment method through Stripe. How long the money takes to appear is decided by your bank or card issuer, not by us.

Cancelling stops the billing; deleting removes the data. You can delete your account from your account page — we ask you to type a confirmation first, because it cannot be undone. Deletion removes your coaching data and closes your sign-in, and we keep only the limited billing records we are legally required to hold.